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Frequently Asked Questions

We have staff that can speak many languages: Cantonese, Mandarin, Italian, Russian, Farsi, Hebrew, Hindi, Bengali, Spanish and Vietnamese.
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Q1. Do I need an appointment?
Ultrasounds, Bone Mineral Density exams, and Nuclear Medicine exams require appointments. Please try to arrive 15 minutes prior to your appointment to register. Regular X-rays are done on a walk in basis. The wait time for X-rays is variable, depending on the time of day.

Q2. What documents do I need for my procedure, at registration?
You will need your health card and requisition form signed by the referring physician.

Q3. Do I take the results to my doctor?
No, we will send the results to the referring physician.

Q4. How long do results take?
Your physician will receive a written report within 24-48 hours, if not sooner. If your physician requests a result more urgently, a report can be phoned or faxed to your physician the same day as your examination.

Q5. Who will interpret my examination?
Your examination will be interpreted by a Radiologist, a physician with special training in Diagnostic Radiology. All of our physicians are board-certified by the Royal College of Physicians and Surgeons of Canada and have done additional subspecialty training in different areas of Radiology. Our Radiologists have staff appointments at Mackenzie Health Hospital and Southlake Regional Health Centre, where advanced imaging such as CT and MRI are also performed. The technologists are specially trained in obtaining pictures of the body, but are not trained in their interpretation. Therefore, they are not legally permitted to give you any results.

Q6. I’ve had previous examinations at the hospital or at one of your other clinics. Will the Radiologist have access to these?
Yes. All of our clinics are linked via PACS, meaning that images done at any of our sites can be seen at any other site. In addition, because our Radiologists have Staff appointments at Mackenzie Health Hospital and Southlake Regional Health Centre, any previous studies from those hospitals are also available. Please make sure to inform the check-in clerk if you have had prior imaging.

Q7. How can I get a copy of my exams?
You can access your images in Velox PACS for free, just ask at reception to get your portal instructions. NO report is available here. Obstetrical ultrasound patients may take a pic with their cell phone from the screen at no charge.

Q8. What are the hours of operation? Where are you located?
Please click here for locations and hours of operation.